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Why and how we created this profile…
As The CX Coach, I bring over a decade of online retail leadership to help your brand design customer-centric experiences that not only meet but exceed expectations. My coaching blends practical advice (like Zendesk setup and SOP development) with strategic insights, all delivered with a personable, approachable style. Let's work together to make your customer interactions a true differentiator in the market.
Ready to transform your customer experience? I provide audits, workshops, and AI-powered solutions, along with fractional CX leadership to craft memorable, scalable experiences that empower your team and delight your customers. Let's turn your customer interactions into your competitive advantage.
Drive higher customer satisfaction and retention rates through targeted CX improvements.
Streamline your processes and improve efficiency with AI integration and automation.
Create memorable customer journeys that differentiate your brand in a crowded marketplace.