Terms of Service
Effective Date: May 8, 2024
Last Updated: August 1, 2025
These Terms of Service (“Terms”) govern your access to and use of the websites, applications, events, and services provided by Dream Coach Match Inc. (“Dream Coach Match,” “DCM,” “we,” “us,” or “our”) (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.
1) Eligibility
You must be 18+ (or the age of majority in your jurisdiction) and able to form a binding contract.
If you use the Services on behalf of a business, you represent you are authorized to bind that business, and “you” includes that business.
2) What DCM Does (Marketplace + SaaS + Events)
DCM provides: (a) a marketplace connecting clients with independent coaches; (b) SaaS tools for coaches (profiles, CRM, funnels, scheduling, etc.); and (c) events/workshops/summits.DCM does not employ, supervise, or control coaches and is not a party to coach-client agreements. Coaching is not medical, psychological, legal, or investment advice; clients should seek licensed professionals where appropriate. DCM does not guarantee outcomes.
3) Accounts & Security
Provide accurate registration information and keep it updated.
You are responsible for safeguarding your credentials and all activity under your account.
We may suspend or terminate accounts that violate these Terms or applicable law.
4) Marketplace Rules (No Circumvention)
On-Platform Payments. For relationships that originate on DCM, payments must be processed through DCM unless we approve otherwise in writing.
No Circumvention. You agree not to solicit, accept, or process payments off the platform to avoid DCM fees for 24 months after the first DCM introduction. DCM may assess liquidated damages equal to the avoided fees, suspend/terminate your account, and/or seek equitable relief.
No Resale/Lead Brokering. You may not resell access, white-label the Services, or broker profiles/leads without DCM’s written consent.
5) Payments, Fees & Taxes
Payment Processing. Payments are processed by PCI-DSS compliant third-party processors (e.g., Stripe). DCM does not store full card numbers. You agree to the processor’s terms.
Marketplace Service Fees (Coaches). For coaching engagements facilitated by the DCM marketplace, DCM charges a 10% service fee on client payments, unless otherwise specified in a written addendum.
Event-Sourced Clients. For clients acquired through DCM-sponsored events or campaigns (including, without limitation, the Coaching for Global Impact Summit), DCM may charge a higher service fee (e.g., 20% or 30%) to reflect event-related acquisition costs. The applicable rate will be disclosed to coaches in advance for each event.
Self-Sourced Clients (Coaches).
Free Plan: 5% fee if you use DCM tools to service your own clients.
Pro+ Plan: No DCM fee on your self-sourced clients when using DCM tools.Taxes. You are responsible for any taxes related to amounts you earn or purchases you make.
6) Subscriptions, Trials, Automatic Renewal & Cancellation
Automatic Renewal. Subscriptions (SaaS plans, certain add-ons) automatically renew at the then-current rate until canceled.
Free Trials. If offered, trials convert to paid plans unless you cancel ≥24 hours before the trial ends.
How to Cancel. Cancel in your account settings or email
info@dreamcoachmatch.com.
Monthly: cancellation takes effect end of current billing period (no proration).
Annual: cancellation stops future renewals (no refunds unless required by law; credits may apply per offer terms).
By starting a subscription, you authorize recurring charges to your payment method until cancellation is completed.
7) Cancellations & Refunds (Non-Subscription)
Coaching Sessions: Refunds/reschedules are governed by the coach’s policy, not DCM’s, unless DCM states otherwise at checkout.
Events/Workshops/Summits: Refund, transfer, and substitution terms are stated at point of sale; DCM may change speakers, schedule, or format as needed.
Service Fees are generally non-refundable (unless required by law).
8) Messaging, Email & SMS Compliance
If you use DCM to send messages (email/SMS/chat), you represent and warrant you will:
Obtain and maintain valid consent; include legally required sender details and an unsubscribe/STOP mechanism; and promptly honor opt-outs.
Comply with CAN-SPAM, CASL, GDPR/ePrivacy, TCPA, and all other applicable laws.
You will defend and indemnify DCM for claims arising from your messaging practices.
9) Your Content & License
You retain ownership of content you submit (profiles, media, program materials). You grant DCM a worldwide, non-exclusive, royalty-free, sublicensable license to host, use, reproduce, display, perform, distribute, and promote such content in connection with the Services.
Testimonials/Reviews/Success Stories. By submitting these, you grant DCM a license to use them (and your name/city) in any media, edited for length/clarity. You may opt out by emailing info@dreamcoachmatch.com.
10) DCM Intellectual Property & License to You
The Services and all related IP are owned by DCM and its licensors.
We grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Services per these Terms.
You must not reverse-engineer, scrape, frame/mirror, or create derivative works of the Services.
11) Third-Party Services
The Services may integrate with third-party tools or links to third-party sites. DCM is not responsible for third-party terms, content, or security. Your use is at your own risk and governed by those third parties’ terms and policies.
12) Privacy
Your use of the Services is governed by our Privacy Policy. See: dreamcoachmatch.com (or the domain where the policy is posted).
For EU/UK users, we rely on appropriate legal bases and transfer safeguards (e.g., SCCs) as described in the Privacy Policy.
13) Security & PCI
We use commercially reasonable technical and organizational measures to protect the Services.
Payments are handled by PCI-DSS compliant processors; when you connect external tools, you are responsible for their compliance.
14) Prohibited Conduct
You agree not to:
Use the Services unlawfully; infringe others’ rights; or upload malware.
Misrepresent credentials, experience, or services; harass or harm users.
Circumvent DCM fees (see Section 4).
Data-mine or scrape content, except via documented APIs with our written consent.
15) Disclaimers
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT AS EXPRESSLY STATED, DCM DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. DCM DOES NOT GUARANTEE OUTCOMES, AVAILABILITY, OR ERROR-FREE OPERATION.
16) Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW:
DCM IS NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS/REVENUE; DATA LOSS; BUSINESS INTERRUPTION; OR SUBSTITUTE SERVICES.
DCM’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE GREATER OF:
(a) THE FEES YOU PAID TO DCM IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY, OR
(b) US $1,000.
Some jurisdictions do not allow certain limitations; those apply to the maximum extent permitted.
17) Indemnification
You will defend, indemnify, and hold harmless DCM, its officers, directors, employees, and agents from claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your content; (c) your breach of these Terms; (d) your violation of law or third-party rights; or (e) your messaging or off-platform payment practices.
18) DMCA / Notice & Takedown
If you believe content infringes your rights, send a notice to legal@dreamcoachmatch.com or mail:
DMCA Agent – Dream Coach Match Inc., Corporation Trust Center, 1209 Orange Street, Wilmington, DE 19801
Include: (1) signature; (2) identified work; (3) infringing material/URL; (4) contact info; (5) good-faith statement; and (6) perjury statement. We may remove content and terminate repeat infringers.
19) Governing Law; Arbitration; Class Action Waiver
Governing Law. These Terms are governed by the laws of the State of Delaware, USA (without regard to conflict-of-law rules).
Binding Arbitration. Except where prohibited by law, any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Rules. The seat/venue is Wilmington, Delaware (or virtual by agreement). The language is English.
No Class Actions. Disputes are arbitrated on an individual basis; class or representative actions are not permitted.
Injunctive Relief Carve-Out. Either party may seek temporary or injunctive relief in court to protect intellectual property, confidential information, or prevent fee circumvention, without waiving arbitration.
Time Limit. Claims must be brought within one (1) year after they accrue.
Optional Canada rider (use if desired): For users residing in Canada, disputes shall be arbitrated under the ADRIC Rules seated in Toronto, Ontario, governed by Ontario law, unless prohibited by applicable consumer laws.
20) Termination
We may suspend or terminate your access for breach of these Terms, unlawful conduct, fraud, or fee circumvention. Upon termination, licenses end; sections on fees, IP, confidentiality, disclaimers, limits of liability, indemnification, and dispute resolution survive.
21) Changes to the Services or Terms
We may modify the Services or these Terms. Material changes will be notified (e.g., in-app or by email) and are effective as stated in the notice. Continued use after the effective date constitutes acceptance.
22) Assignment
DCM may assign these Terms (e.g., in a merger or asset sale). You may not assign or transfer your rights or obligations without our prior written consent.
23) Force Majeure
DCM is not liable for delay or failure caused by events beyond our reasonable control (e.g., internet outages, platform provider outages, acts of God, labor disputes, governmental actions).
24) Electronic Communications & Notices
You consent to receive communications electronically. We may provide notices by email, in-app, or posting on our site. Keep your contact information current.
25) Severability; No Waiver; Entire Agreement
If any provision is unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. These Terms, the Privacy Policy, and any incorporated policies constitute the entire agreement between you and DCM and supersede prior understandings.
26) Contact
Dream Coach Match Inc.
Corporation Trust Center, 1209 Orange Street, Wilmington, County of New Castle, Delaware 19801
Legal: legal@dreamcoachmatch.com
Privacy: privacy@dreamcoachmatch.com
Billing: billing@dreamcoachmatch.com
General: info@dreamcoachmatch.com
Website: dreamcoachmatch.com
Phone: +1 (425) 441-3867
